FAQ

Frequently Asked Questions

What are the shipping options?

We ship our products using Auspost standard tracked shipping

How much will shipping Cost?

We offer free standard shipping on all orders over $30.00
Express shipping is available with a flat rate of $18

Where will my order ship from?

All of our stock ships from our Sydney Office

When will I receive my order?

Your order will be shipped within 24hrs from when it is received. Auspost standard tracked parcels are delivered in 2-8 business days. Please note that with the current covid situation shipping may be delayed.

What do I do if I never received my order?

Please send us an email ben@bikeking.com.au

How do I make changes to an order I’ve already placed?

Please send us an email ben@bikeking.com.au and we will change your order

Where are you located?

We are an online only store located in Sydney Australia

How do I contact your company if my question isn’t answered here?

Please email us, ben@bikeking.com.au and we will come back to you within 24hrs