FAQ

Frequently Asked Questions 

What are the shipping options?

• We ship our products using Auspost standard tracked shipping

How much will shipping Cost?

• We offer free standard shipping on all orders over $30.00 
• Express shipping is available with a flat rate of $18

Where will my order ship from? 

• All of our stock ships from our Sydney Office

When will I receive my order?

• Your order will be shipped within 24hrs from when it is received. Auspost standard tracked parcels are delivered in 2-8 business days. Please note that with the current covid situation shipping may be delayed.  

What do I do if I never received my order?

• Please send us an email ben@bikeking.com.au

How do I make changes to an order I’ve already placed?

• Please send us an email ben@bikeking.com.au and we will change your order 

Where are you located?

• We are an online only store located in Sydney Australia 

How do I contact your company if my question isn’t answered here?

• Please email us, ben@bikeking.com.au and we will come back to you within 24hrs