Frequently Asked Questions
What are the shipping options?
- We ship our products using Auspost standard tracked shipping
How much will shipping Cost?
- We offer free standard shipping on all orders over $30.00
- Express shipping is available with a flat rate of $18
Where will my order ship from?
- All of our stock ships from our Sydney Office
When will I receive my order?
- Your order will be shipped within 24hrs from when it is received. Auspost standard tracked parcels are delivered in 2-8 business days. Please note that with the current covid situation shipping may be delayed.
What do I do if I never received my order?
- Please send us an email email@example.com
How do I make changes to an order I’ve already placed?
- Please send us an email firstname.lastname@example.org and we will change your order
Where are you located?
- We are an online only store located in Sydney Australia
How do I contact your company if my question isn’t answered here?
- Please email us, email@example.com and we will come back to you within 24hrs